Gain deep expertise in Microsoft Dynamics 365 Customer Service, covering case management, knowledge management, and service level agreements.
Engage in practical labs and case studies designed to enhance your problem-solving skills in customer service environments.
Discover how to streamline customer service workflows using Power Automate and Power Apps, crucial for modern customer service functions.
Understand how to manage customer service interactions across multiple channels, including chat, email, and social media.
Learn how to leverage AI-powered features in Dynamics 365 to enhance customer service, including virtual agents and predictive analytics.
Learn to customize forms, views, and reports within Dynamics 365, tailoring the platform to meet specific business needs.
Utilize Dynamics 365’s integrated analytics tools to track key metrics, improving decision-making and customer satisfaction.
Earning the MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant certification demonstrates your ability to implement and optimize customer service solutions.
The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant course is designed for professionals looking to gain expertise in managing customer service operations using Microsoft Dynamics 365. This course covers key aspects of the platform, focusing on case management, knowledge management, service level agreements (SLAs), and customer engagement across multiple channels. It’s ideal for those who want to become proficient in the implementation, configuration, and customization of Dynamics 365 to enhance customer satisfaction and streamline service processes.
Through this course, you will gain a deep understanding of how to effectively manage and optimize customer service solutions. Learn how to provide exceptional service by using tools within Dynamics 365, such as customer service insights, case management automation, and AI-driven customer support features. By mastering the core features of this powerful tool, you will enhance your ability to offer responsive, efficient, and seamless customer experiences in today’s competitive landscape.
The MB-230 certification course offers a comprehensive approach to learning, including hands-on labs and real-world case studies, ensuring you are prepared to tackle everyday challenges in customer service management. With Skill-Curve’s industry-aligned curriculum, expert instructors, and flexible learning options, you’ll gain the skills needed to drive customer service excellence within your organization.
The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant course teaches you how to configure and manage customer service operations using Microsoft Dynamics 365, covering areas like case management, service level agreements (SLAs), and omnichannel service features.
This course is designed for professionals working as functional consultants, customer service managers, or those involved in customer service process optimization using Dynamics 365.
There are no formal prerequisites, but a basic understanding of Dynamics 365 and customer service operations is recommended to get the most from the course.
The course can be completed in 3-5 weeks, with flexible learning options like self-paced and instructor-led formats to suit your schedule.
Yes, upon completing the course, you will earn a Skill-Curve Certification in Microsoft Dynamics 365 Customer Service Functional Consultancy.
The course is divided into modules focusing on topics like case management, SLAs, knowledge management, and omnichannel service. The curriculum is aligned with the official Microsoft certification exam.
The content is directly aligned with the official Microsoft certification exam objectives, ensuring you’re fully prepared for the exam.
Yes, the course is perfect for experienced professionals looking to deepen their knowledge of Dynamics 365 tools and improve operational efficiency.
To enroll, visit the Skill-Curve website and choose your preferred learning format. Registration is quick and easy.
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